Frequently Asked Questions
How far do you provide services?
We provide service coverage up to 350 KM from major city centers. Standard service calls and installations are covered within 120 KM.
What SLAs do you offer?
SLA response times are customized based on client requirements. Our shortest response window is 4 hours for service calls.
Are your technicians bonded?
Yes, our technicians are bonded.
Do you provide after-hours support?
Yes. After-hours service is available upon request. We operate 24/7, 365 days a year.
Do you offer secure storage?
Yes, we provide secure storage facilities for inventory and equipment handling.
Do you provide technical support?
Yes, we offer customized technical support and helpdesk services tailored to your operational needs.
What payment methods do you accept?
We accept bank transfers and cheques.
How often do you invoice?
Billing frequency depends on client requirements. Weekly invoicing is preferred and most common.